- How can I add multiple users to the Portal?
- Where are the damage categories reported in the Portal?
- What are the Severity Levels and Grounding Qualifications?
- What is a Seat Belt Event?
- What is a Reversing Event?
- What happened if I am missing my Pre-trip or Post-trip information?
- What is considered a Device Manipulation / Distraction Event?
- Will the device trigger a Device Manipulation / Distraction event if I am walking to deliver a package?
- If I ignore a call while I am driving, will this affect my score?
- Why do my ratings vary from day to day?
- Will Mentor keep recording my driving after my shift is over?
- Why am I receiving a 0 second hard braking, acceleration, or cornering event?
- Can I view my playlist courses on a desktop?
- Why is my trip showing in the wrong area?
- How much is each event worth?
- Is each event weighted the same for the overall FICO® Safe Driving Score?
- Is there a way to share the calculation method for the overall FICO® Safe Driving Score?
- Does the FICO® Safe Driving Score account for severity of an event?
- What is a Speeding Event?
- QR Code/VIN scanning troubleshooting.
- Is my delivery device compatible with Mentor?
- I am operating a regulated vehicle (such as step van or box truck), do I need to perform a DVCR on my vehicle?
- I am operating a standard vehicle that is not regulated, do I need to perform a DVCR on my vehicle?
- My driver is operating a regulated vehicle (such as step van or box truck), does he or she need to perform a DVCR on my vehicle?
- My driver is operating a standard vehicle that is not regulated, does he or she need to perform a DVCR on my vehicle?