- What is Mentor?
- What is the FICO® Safe Driving Score?
- How is the FICO® Safe Driving Score calculated?
- I had a really high FICO® Safe Driving Score and have not incurred any negative events, and yet my score has continued to decline. What’s going on?
- What if I have privacy concerns?
- How secure is the Mentor app and platform?
- I do not see any data in my Mentor app. What could be the issue?
- What do the scores on the Dashboard screen represent?
- What do Good, Average and Poor scores represent in the middle strip of the Mentor app?
- Do I have to keep my delivery device in the same location each time I drive my vehicle?
- What is the Coaching Playlist?
- Why does my last trip not show on my Mentor Dashboard?
- Does the FICO® Safe Driving Score affect my FICO® Credit Score?
- How long will individual trips stay on my “Trips” tab?
- Do incoming calls and texts count against my score while I am driving?
- What is the “Trends” section for?
- What type of notifications will I receive from Mentor?
- How does Mentor affect the battery life of my delivery device?
- How do I send feedback or report a problem to the eDriving Mentor team?
- My delivery device went sliding across the seat and fell on the floor and I received a Device Manipulation event. Why?
- Why did I get a distraction event when I used my Bluetooth device to make a hands-free call?
- What is the DVCR?
- Who is eDriving?
- If I ignore a call while I am driving will this affect my score?
- Will the device trigger a distraction event if I’m using my GPS?
- What happened if I am missing my “Pre” or “Post” trip information?
- How do I complete a DVCR?
- If reporting damage on the pre-inspection, do I have to still report it on my Post-trip?
- How do I add a Station?
- How do I add a Driver or Manager to my Users list?